Privacy Policy

1. Introduction

This Privacy Policy explains how Chateau Hospitality Collection, Inc., doing business as Chez Bacchus (“Chez Bacchus,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information about visitors to our website at chezbacchus-lb.com and guests of our restaurant located at 743 E. 4th St., Long Beach, CA 90802. This policy applies to information we collect through our website, reservation systems, text messaging program, email communications, and in-person interactions.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

• Contact information: Name, email address, phone number, and mailing address when you make a reservation, submit an inquiry, sign up for our VIP Club, or communicate with us.
• Reservation details: Party size, dining preferences, special occasions, dietary restrictions, and allergies.
• Private event information: Event type, date, guest count, budget, and related details when you inquire about private dining.
• Payment information: Payment card details processed by our third-party payment processors (we do not store full card numbers on our own systems).
• Communications: Messages you send us through our chat widget, email, text message, or contact forms.

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring website, and interaction patterns.
• Cookies and similar technologies: Session cookies, persistent cookies, and similar tracking technologies as described in Section 5.

Information from Third Parties

• OpenTable: Reservation details, dining history with our restaurant, and preferences you have provided to OpenTable.
• Social media platforms: If you interact with us on social media, we may receive information based on your privacy settings.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and manage reservations, private event bookings, and special requests.
• To communicate with you about reservations, events, and inquiries.
• To send marketing communications, promotional offers, seasonal menus, and event announcements (with your consent).
• To operate our VIP Club and loyalty programs.
• To send text messages as described in Section 6.
• To improve our website, services, menu, and guest experience.
• To respond to customer service inquiries and resolve complaints.
• To comply with legal obligations, enforce our Terms of Service, and protect our rights.
• To prevent fraud and ensure the security of our systems.

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information with the following categories of third parties:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• OpenTable — reservation management and dining history.
• GoHighLevel — customer relationship management, chat widget, SMS and email marketing, and form processing.
• Google — fonts, maps, and analytics services.
• Payment processors — processing payments and deposits.
• Email and SMS delivery providers — delivering communications you have consented to receive.
• Website hosting and security providers — hosting and protecting our website.

Legal and Safety Disclosures

We may disclose personal information if required by law, court order, or government request, or to protect our rights, property, or the safety of our guests, staff, or others.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same protections described in this policy.

With Your Consent

We may share your information in other circumstances with your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our website.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors interact with our website.
• Functional cookies: Remember your preferences and settings.
• Third-party cookies: Set by integrated services such as Google Fonts, Google Maps, OpenTable, and our chat widget.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. SMS / Text Messaging Communications

With your express consent, Chez Bacchus may send you text messages (SMS) for purposes including reservation confirmations, event reminders, special offers, and marketing. Participation in our SMS program is voluntary, and consent is not a condition of purchase.

For full details about our SMS program, including opt-in, opt-out, message frequency, and carrier information, please see our SMS Terms.

Opt-in: You may opt in by providing your phone number on our website forms with the SMS consent checkbox selected, or by texting a designated keyword.

Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for assistance.

Message and data rates may apply. Message frequency varies.

We will not share your phone number or SMS opt-in data with third parties for their marketing purposes. Mobile opt-in data and consent information are not shared, sold, or transferred to any third party or affiliate for marketing or promotional purposes.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting or sharing it, and the categories of third parties with whom we have shared it.

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information for monetary consideration, and we do not share your personal information for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide goods and services you have requested.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not be denied service, charged different prices, or provided a different level of service because you exercised your rights under the CCPA/CPRA.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 14. We will verify your identity before processing your request and respond within the timeframes required by law. You may also designate an authorized agent to make requests on your behalf.

8. Do Not Sell or Share My Personal Information

Chez Bacchus does not sell your personal information for monetary consideration, and we do not share your personal information for cross-context behavioral advertising purposes as defined under California law. If this changes in the future, we will update this Privacy Policy and provide California residents with a clear method to opt out.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

12. Third-Party Links and Services

Our website may contain links to third-party websites and services, including OpenTable, social media platforms, and other partners. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The updated policy will be posted on this page with a revised “Effective date.” We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: